100% Price Guarantee: “Our promise is that if you find the product you have ordered cheaper anywhere else we will refund the difference – simple. All we ask is that it is on a like for like basis” This price promise last for up to 12 days after purchase. Please contact us to find out more details.

100% Satisfaction Guarantee: “Our promise is that if you are not 100% satisfied with the experience or customer service from ChampageGold we will issue a full refund and pay for the products to be sent back to us”. Please contact us to find out more details.

Here at ChampagneGold we want the customer to have a REMARKABLE experience  - nothing else will do. We want you to happy so that you come back time and time again and tell your family and friends. We do not use any `script` or guideline set in stone to deal with problems or issues; we use a flexible common sense approach. We treat each customer with the respect and courtesy we would like to receive.

1. Refunds?

At ChampagneGold we don’t want you to worry about anything and that includes all the stress that goes with product returns or “what happens if we don’t like the product scenario?”. Simple, so long as the product has not been damaged you can return it for a full refund; we will even pay for the postage back to us!!

 Even more great is that with our “100% Satisfaction Guarantee” even if you are happy with the product but the experience or customer service has not been “REMARKABLE”, we will again give a full refund and pay for postage back us.

 Rather than go from a `script` or set policy, here at ChampagneGold we use a common sense approach. So if you are concerned about anything, including returns, please get in touch.

 The above returns policy lasts for 28 days – however that is not set in stone and we can make exceptions for you.

2. Is there a minimum order level?

No. You can order as little or as much as you like.

3. What is the best method to contact champagnegold.co.uk?

The best and recommended method is via email. We will respond to all emails within a maximum of 24 hours (Mon-Sat); however you can usually expect a direct response within a few hours. With each email please provide as much information as possible and also include a contact number so we can ring you directly if needed.

You can also contact us by phone is your query is urgent.

4. How can I pay for my order other than the online option?

There are a number of different payment methods, including over the phone, internet transfer, BACS and cheque. The preferred payment method is via the online card processor, however if this is not possible please feel free to send us an email at and we will try our best to make alternative arrangements.

The online card processor accepts all cards, exc American Express.

5. What is the delivery charge and how long will it take to receive my order?

Please refer to the Shipping section

6. Can I have the order gift wrapped and /or have a special note?

Yes. All you need to do is email us with your requirements and we will do our utmost to carry them out. Please email as soon as possible and please remember to give us your order number.

7. Can I request a particular delivery date and address?

Yes. All you need to do is email us with your requirements and we will do our utmost to carry them out. Please email as soon as possible and please remember to give us your order number.

8. How do I cancel my order and what about if the package arrives damaged?

To cancel a order please contact us immediately and we will issue a full refund if the itme has not been shipped. If the item has been shipped it is your responsibility to delivery the item back to us at your own expense. We will issue a refund upon return of the itme, minus the delivery charge. Any damaged items must be reported within 4hrs of receipt of delivery.

9. Is the site secure and how is my privacy protected?

We are committed to protecting your privacy and will only collect, administer and process information in accordance with the Data Protection Acts. We will not sell your information to any third parties.

10. What is the currency used on champagnegold.co.uk and are there any additional taxes?

All prices shown are in GBP Sterling and are inclusive of VAT. All taxes with the U.K are paid, customers from outside the U.K need to make there own enquiries and arrangements.

11. What if I have a complaint?

At champagnegold.co.uk we take all customer feedback very seriously. If you have an complaints please email or call us immediately, we take all feedback very seriously. We will respond within 24 hours (Mon-Sat).